ElectricityThe electricity supply in Estonia is 220 volts, 50 Hz.
European-style two-pin plugs are in use. LanguageLocals speak Estonian, which is part of the Finno-Ugric
family of languages. English is widely used and understood among
the younger generation and those involved in the tourist
industry. TippingTipping is not a common practice, but there is a growing trend
to leave tips in restaurants; generally 5-10% of the bill according
to level of service; some places do however include a service
charge on the bill. Taxi drivers appreciate the spare change. Safety InformationVisits to Estonia are usually trouble free, but with an increase
in tourism there has also been an increase in tourist-related
crime. There is a risk of pick-pocketing and mugging around
Tallinn's Old Town, at ferry ports and major hotels. Be vigilant
and take precautions like avoiding unlit side streets and parks
after dark. Local CustomsEstonians are at first glance generally quiet and reserved, and
do not like to draw attention to themselves. A handshake is the
practised form of greeting. BusinessBusiness is conducted formally in Estonia. A formal dress code
is expected. Shaking hands is the common form of greeting for men
and women. The person should be referred to as 'Harra' (Mr.),
'Prova' (Mrs.) or 'Preili' (Miss) followed by the surname.
Relationships based on trust need to be developed and several
meetings may need to take place. Business cards are often exchanged
and it is polite to have the alternate side translated. Decisions
are not necessarily made during the meetings. Business hours are
generally 8am to 6pm Monday to Friday with an hour taken over
lunch. CommunicationsThe international dialling code for Estonia is +372 and the
outgoing code is 00 followed by the relevant country code (e.g.
0044 for the United Kingdom). The country has area codes, except
for the capital, Tallinn. Pay phones using cards are widely
available. Card
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